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Crafting complex personas to optimize user flows

Objective

Looking to improve their overall web presence and clear up their information architecture (IA) AspenTech needed personas created to get a better idea of their audience and understand how their users can use their new website to reach their goals.

Process

We started with a template persona we had been concepting in our department to begin to visualize the detailed audiences we wanted to target. Among the many different audiences AspenTech was trying to reach there were three core groups we felt we could extrapolate on.

Persona Template
One of our many Persona Templates

AspenTech needed to be able to see how a member of each of their primary audiences would find engagement with the website and satisfy their needs. The two personas below Dia and Dave show the stark differences in pain points a director may feel compared to an engineer that uses software every day. Notice the drastic difference in personal goals and responsiblities.

Persona for Dia Persona for Dave
Personas for Dia and David

Wireframes and user flows were a co-joined deliverable, so we decided to spice up the normally simple user flows by adding in wireframe screenshots. For presentations sake the user flows will preface the wireframes below to keep the logical UX process in line here. What the user flows provided for the client was an understanding into the possible routes their visitors could take throughout the website. We indicated reasoning along each potential screen and also indicated where essential pieces of each page may present themselves to each persona.

Andrew Persona Flow Dia Persona Flow
User Flows for Dia and David

Presenting wireframes usually is straightforward but to provide extra detail to the client so they have the ability to walk away with our work we provided detailed annotations within the wires.

Homepage in-line persona annotations
In-line persona annotations

Result

The new AspenTech experience homepage experience is a fantastic improvement and can be seen here. So far the homepage and primary navigation are the only changes that have taken place. Make sure to check back later to see more updates! Below is a before and after of the homepage.

Old and new homepage side by side